RavenPack International S.L.U. | January 1, 2022
Your privacy and trust are important to us and this Privacy Statement (“Statement”) provides important information about how RavenPack International S.L. and its affiliated companies and subsidiaries (together "RavenPack,” “we,” or “us”) handle personal information. This Statement applies to any RavenPack website, application, product, software, or service of our that hyperlinks to this Statement (collectively, our “Services”).
It does not generally apply to individuals whose personal information forms part of the content included within our products, although you can find further information on that topic here.
Please read this Statement carefully and contact our
Data Protection Officer
if you have any questions about our privacy practices or your personal information choices. It is important that you check back often for updates to this Statement. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Services and/or contact you using other methods such as email.
This Statement was last updated on January 1, 2022
RavenPack is committed to the responsible handling and protection of personal information.
Personal information means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.
We collect, use, disclose, transfer, and store personal information when needed to provide our Services and for our operational and business purposes as described in this Statement. We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to
at any time with questions or concerns.
We collect personal information from you, for example, if you register for an event, request information, purchase or use our Services, or request customer support. We may ask you to provide information such as your name, address, phone number, email address, username and password, and information about your device. Not all of the personal information RavenPack holds about you will always come directly from you. It may, for example, come from your employer (e.g. RavenPack Enterprise), other organizations to which you belong (e.g. RavenPack Enterprise), or a professional service provider such as your tax or accounting professional or attorney, if they use our Services. We also collect personal information from third parties such as our partners, service providers, and publicly available websites, to offer Services we think may be of interest and to help us maintain data accuracy and provide and enhance the Services.
In addition, our servers, logs, and other technologies
automatically collect certain information
to help us administer, protect, and improve our Services; analyze usage; and improve users’ experience. We share personal information with others only as described in this Statement, or when we believe that the law permits or requires it.
Occasionally we collect and process what may be considered sensitive personal information.
Sensitive personal information is a subset of personal information and is generally defined as any information related to racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, other medical information including biometric and genetic data, or sexual life or preferences. In some instances, sensitive personal information may also include criminal allegations or convictions, precise geolocation information, financial and bank account numbers, or unique identifiers such as government-issued social security numbers, driver’s license, and passport numbers.
For example, if you purchase something from us or subscribe to our Services, we will collect payment information, such as financial or bank card information, and other information necessary for us to process the transaction. If you or your service professional uses our Tax & Accounting Services, we will collect and process financial and tax information. Some of our Services will ask you to share your precise geolocation so we can customize your experience and increase the accuracy of the Service. We may also collect information such as a government-issued identification number if you use our eRecruitment Services to apply for employment. Information that is considered sensitive under applicable law will be handled in accordance with such laws.
We process personal information for these service-and business-related purposes
RavenPack shares or discloses personal information when necessary to provide Services or conduct our business operations as described below. When we share personal information, we do so in accordance with data privacy and security requirements. We may occasionally share non-personal, anonymized, and statistical data with third parties. Below are the parties with whom we may share personal information and why.
RavenPack is a global organization, and your personal information may be stored and processed outside of your home country. We take steps to ensure that the information we collect is processed according to this Privacy Statement and the requirements of applicable law wherever the data is located.
RavenPack has networks, databases, servers, systems, support, and help desks located throughout our offices around the world. We collaborate with third parties such as cloud hosting services, suppliers, and technology support located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law. In some cases, we may need to disclose or transfer your personal information within RavenPack or to third parties in areas outside of your home country.
When we transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses, multiparty data transfer agreements, intragroup agreements, and other measures designed to ensure that the recipients of your personal information protect it. If you would like to know more about our data transfer practices, please contact our
Data Protection Officer
RavenPack takes data security seriously, and we use appropriate technologies and procedures to protect personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed regularly and updated as necessary to meet our business needs, changes in technology, and regulatory requirements.
RavenPack has a Records Management team that works in conjunction with the Privacy Office to implement policies and rules relating to the retention of personal information. We have an Enterprise Records Retention Schedule that is based upon a classification scheme consisting of Business Functions, Record Classes, and Record Types. We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, RavenPack International takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal information, we securely delete or destroy it.
We respect your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information.
Please contact our
Data Protection Officer
with any requests related to your personal information.
At any time, the User may lodge a complaint with the control authority.
The Website has technology for the implementation of files called cookies on the computer that is used for accessing and browsing the Website. Cookies can be blocked or disabled at any time through the browser's configuration options, and are used to improve your browsing experience on our website, analyse user navigation and be able to offer personalized content. If you want more information
The legitimation base for the treatment of such data is based on the consent of the User.
Web server & application logs:
Our servers automatically collect certain information to help us administer and protect the Services, analyze usage, and improve users’ experience. The information collected includes:
Some of our Services may include social networking features, such as the Facebook® “Like” button and widgets, “Share” buttons, and interactive mini-programs. Additionally, you may choose to use your own social networking logins from, for example, Facebook or LinkedIn®, to log into some of our Services. If you choose to connect using a social networking or similar service, we may receive and store authentication information from that service to enable you to log in and other information that you may choose to share when you connect with these services. These services may collect information such as the web pages you visited and IP addresses, and may set cookies to enable features to function properly. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to the third-party services you connect to, use, or access. If you do not want your personal information shared with your social media account provider or other users of the social media service, please do not connect your social media account with your account for the Services and do not participate in
social sharing on the Services.
Our Services may contain links to and may be used by you in conjunction with third-party apps, services, tools, and websites that are not affiliated with, controlled, or managed by us. Examples include Facebook, LinkedIn, Twitter® and, third-party apps like voice software and readers. The privacy practices of these third parties will be governed by the parties’ own Privacy Statements. We are not responsible for the security or privacy of any information collected by these third parties. You should review the privacy statements or policies applicable to these third-party services.
RavenPack provides information solutions for professionals, and our Services are generally not aimed at children. If, however, we collect and use information about children, such as to develop an educational resource, we will comply with industry guidelines and applicable laws.
We understand that you may have questions or concerns about this Statement or our privacy practices or may wish to file a complaint. Please feel free to contact us in one of the following ways:
To the attention of the Data Protection Officer
RavenPack International SL
Centro de Negocios Oasis, Local 8
Ctra. de Cádiz Km 176
29602 Marbella, Málaga, Spain
Please use your business email. If you don't have one, please email us at email@example.com.